Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Qelo mobile application (the “App”) and the Qelo website at qelo.app (the “Site”), including the waitlist and any related services we provide (together, the “Services”), provided by Saleso Innovations AS, a company registered in Norway (“Saleso,” “we,” “us,” or “our”). By downloading, accessing, or using the App or the Site, or by submitting your email to the waitlist, you agree to these Terms.

If you do not agree, do not use the Services. We may update these Terms; the “Last updated” date will change and continued use after changes constitutes acceptance to the extent permitted by law.

You must be able to form a binding contract in your jurisdiction and meet any minimum age required by Apple and applicable law to use the App. If you use the App on behalf of an organisation, you represent that you have authority to bind that organisation.

Qelo helps you discover restaurants and meals, manage preferences and saved items, and receive recommendations and related information. The Site provides marketing information and lets you join a waitlist to be notified about availability. Features may change over time. We do not guarantee uninterrupted or error-free operation.

Some features may require an active internet connection, compatible device, and (where offered) an active subscription.

In these Terms, references to the “App” also apply to the Site and the waitlist where the context allows, including the sections on acceptable use, disclaimers, limitation of liability, indemnity, and governing law.

You can use the App and purchase a subscription as a guest, without creating an account or providing personal information. Access to paid features depends on an active subscription, not on registration.

Signing in with Apple, Google, or X is optional and is offered so you can sync your subscription and preferences across your devices. If you sign in, your existing guest data is associated with your account.

Whether you use the App as a guest or with an account, you can delete your data at any time from the App’s Settings.

Paid features, if offered, are billed by Apple through In-App Purchase. Prices, trial terms, and renewal periods are shown in the App and in Apple’s purchase flow before you confirm payment.

You do not need to create an account to subscribe. Subscriptions are tied to your Apple ID and your active entitlement rather than to registration, and you can subscribe as a guest.

Payment is charged to your Apple ID account. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel subscriptions in your Apple ID account settings.

We use RevenueCat and Apple’s systems to validate entitlements; technical or platform issues may temporarily affect access.

To the maximum extent permitted by law, fees are non-refundable except as required by law or as stated by Apple’s policies.

You agree not to misuse the App, including: attempting to gain unauthorised access; interfering with or disrupting the App or our systems; scraping or harvesting data in violation of these Terms or applicable law; reverse engineering except where permitted by law; or using the App for unlawful, harmful, or fraudulent purposes.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a risk to the service or others.

The App, branding, and related content (excluding third-party materials) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes in line with these Terms and Apple’s applicable rules.

The App may rely on or link to third-party services (for example, maps, places data, analytics, and payment platforms). Those services have their own terms and privacy practices. We are not responsible for third-party services.

Scores, labels, insights, or similar information in the App are provided for general informational purposes only. They are not medical, dietary, or professional advice and are not a substitute for advice from a qualified professional.

Always consult a physician or qualified provider before making health or dietary decisions. We do not warrant the accuracy or completeness of any nutritional or health-related information shown in the App.

Much of the content in the App — including menus, dish descriptions, ingredient and allergen information, nutrition estimates, Qelo scores, recommendations, and editorial food articles and images — is generated, derived, or processed using automated systems and third-party artificial-intelligence services. This content is produced without human review of each item.

Automated and AI-generated content may be inaccurate, incomplete, outdated, or misleading, and may not reflect the actual menu, ingredients, preparation, pricing, or availability at any restaurant. Restaurant details, menus, and prices change frequently and are outside our control.

All such content is provided for general informational purposes only and on an "as is" basis. You must not rely on it as the sole basis for any decision, and you should independently verify information — in particular any information about ingredients, allergens, or other matters affecting health or safety — directly with the restaurant or a qualified professional before relying on it.

To the maximum extent permitted by law, we disclaim all liability for any errors, omissions, or consequences arising from your use of or reliance on automated or AI-generated content, including any allergic reaction, illness, or other harm.

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW (SUCH AS GROSS NEGLIGENCE OR WILFUL MISCONDUCT).

To the maximum extent permitted by law, you will indemnify and hold harmless Saleso Innovations AS and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the App, your content, or your violation of these Terms.

These Terms are governed by the laws of Norway, without regard to conflict-of-law principles, except where prohibited by the mandatory laws of your place of residence.

Subject to applicable law, you agree that disputes will be subject to the exclusive jurisdiction of the Norwegian courts, with Oslo District Court (Oslo tingrett) as the agreed legal venue, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer, you may benefit from mandatory protections of the laws of your country of residence, and nothing in these Terms limits those rights or your ability to bring proceedings in the courts of your home jurisdiction where required by law.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Apple is not responsible for the App or its content, maintenance, or support, except as required under Apple’s applicable programme terms. Apple has no obligation to furnish maintenance or support for the App.

These Terms are concluded between you and Qelo only, and not with Apple. Apple is not a party to these Terms and is not responsible for the App or its content.

The licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the App Store Usage Rules in Apple’s applicable terms.

We, not Apple, are solely responsible for the App and its content, and for providing any maintenance and support services for the App. Apple has no obligation to furnish any maintenance and support services with respect to the App.

To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility, not Apple’s.

We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; (c) claims arising under consumer protection, privacy, or similar legislation; and (d) intellectual property claims, which we will handle as set out in these Terms.

You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

You must comply with applicable third-party terms of agreement when using the App. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

These Terms are provided by Saleso Innovations AS, a company registered in Norway.

Questions about these Terms: support@saleso.technology